In-store Terms and Conditions


SPECIAL CUSTOMER ORDERS & CUSTOMER SERVICE

Thank you for shopping at OZ Design Furniture, in order to ensure your purchase and subsequent delivery runs as smoothly as possible we ask that you take the time to read the following terms and conditions of sale carefully. It is your responsibility to check your Sales Order to ensure that all details are correct; this must include model, size, colour, price ,quantity and any other special requirements. We reserve the right to charge an administration fee, equal to your deposit if this Order is cancelled after a deposit is taken. Please note that after the supply of your goods this Store will not refund for a change of mind or incorrect choice and no refund or exchange will be entered into.
Should you have an issue with your product and need to report this matter to OZ Design Furniture we request that you contact customercare@ozdesignfurniture.com.au in the first instance
Our products are sold for domestic use only. Timber products are sold with the understanding that each piece will be unique with a variation of colour, knots and gum veins. Natural timber is beautiful, unique and varied, consistency is only achieved in man made products.

Our furniture collections may be subject to a variance of up to 3% of that of the dimensions indicated*

QUOTED LEAD TIME

We quote an approximate lead time for the receipt of your order into the Store. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time.

CONSUMER GUARANTEES

Our products come with guarantees that cannot be excluded under the consumer laws in Australia. You are entitled to reject, have the item replaced or refunded for a major fault should the goods fail to meet the purpose intended. If there is a minor failure with the product, you are entitled, at the election of OZ Design Furniture, to have the product repaired within a reasonable time, have the goods replaced or be refunded the purchase price of the goods.

WARRANTY

Please refer to the Suppliers warranty which is supplied with your goods. Your warranty period commences from the date of receipt of your goods. The warranty shall be considered void if;
a. Commercial, contract, rental trade, institutional or other non-residential use.
b. Damage resulting from exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration.
c. Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.
d. Damage resulting from improper use, or abuse or acts of god.
e. Damage incurred during handling and transportation of the product
f. Floor samples or sales made on an “as-is” basis will have limited warranty, and the Store to advise as age and condition will be taken in consideration.
g. Furniture previously repaired by any person not endorsed by OZ Design Furniture.
h. If the original purchaser transfers this warranty to other parties.
i. Damage due to improper cleaning abuse and negligence.
j. If the furniture is not used correctly for the purpose intended, eg sitting
on sofa arms or standing/swinging on dining chairs.
k. Please refer to our Customer Delivery, Pick Up and Warranty Agreement it details final payment, access to your home, final delivery instructions, pick up information & storage fees.

FLOORSTOCK

During special promotions when “floor stock” becomes available for sale, it is on the condition that floor stock items are bought in “as – is” condition. You should thoroughly check and inspect all goods you buy from the floor to ensure you are satisfied with any marks
goods may have from “wear & tear”, and are sold with limited warranty. Please note floor stock purchases cannot be stored. It must be collected or delivered on the day/s appointed by OZ Design Furniture.

REFUND CONDITIONS

In addition to the rights granted by relevant State and Federal Laws, and in particular the Competition and Consumer Act 2010 (Cth) and corresponding State Fair Trading Legislation, cancellation of orders will attract an administration fee equal to 30% of the total cost of the Order. It is generally the responsibility of the Customer to return any product that is deemed faulty to the Store of purchase or return it to the nearest OZ Design Store if the product is still within the warranty period. A minimum service call charge of $100 will apply where the manufacturer is requested to attend to works or repairs that are not covered by this warranty;

ORGANISING YOUR DELIVERY AND PAYMENT

Any outstanding balance on this order must be paid in full two (2) days prior to delivery. Goods must be collected or delivered within 14 days of an attempted arranged delivery.
If no-one is at home on the arranged delivery day, a second delivery fee will apply. Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the delivery driver and recorded on our delivery sheet. OZ Design Furniture is not responsible for any damages that may occur, resulting from you not checking goods direct from the Store or Warehouse. We cannot give you exact delivery times on the delivery day; however we will endeavour to get there as close as possible to the 2-3 hour time window we quote the day before your delivery. If you wish to change the delivery day, please ensure that you notify us at least 24 hours prior to the scheduled delivery day on at the store.
If you are purchasing large items (size) of furniture, please ensure that you know whether the items will permit the safe delivery of purchased furniture into your home. OZ Design Furniture are not responsible for any furniture items that do not fit into your house, apartment, your lift leading to your property, stairways, corridors and doorways, and we will not refund or exchange if this occurs. Our delivery driver/s will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods and or your premises will be damaged due to poor accessibility. Our delivery driver/s will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an indemnity and waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery.

CUSTOMER DETAILS

At OZ Design Furniture we are fully committed to respect your privacy. The information you submit is being collected to complete your sales transaction, and if you have requested (i.e. opted in) we will keep you up to date with product, services, events or promotions.

STORAGE

Product not collected or delivered within the agreed time frame may incur storage fees.

STOCK COLLECTION PROCEDURES AND LOCATIONS

All Customer goods arrive into our Warehouse at Rouse Hill. The printed notes on your sales order will inform us as to your preferred collection location. We will then notify you when these goods are ready to collect. AT LEAST ONE (1) HOURS NOTICE MUST BE GIVEN when collecting goods from our Rouse Hill Warehouse. By appointment only (02) 8834 4664. Please ensure that items you are collecting from the Store or Warehouse will fit into your vehicle. Our Staff are happy to provide trolleys to assist with your collections, however cannot guarantee any other assistance. It is your responsibility to provide adequate “man power”. For any further information please contact our customer care department at customercare@ozdesignfurniture.com.au.

TERMS & CONDITIONS OF SALE


1. CANCELLATION FEE

An administration fee of 30% of the retail price of the goods will be charged on any cancellation.

2. STORAGE FEE

If goods have not been collected or delivered after 2 weeks of notification to you or your agent, a storage fee will apply.

3. QUOTED LEAD TIME

We quote an approximate lead time for the receipt of your order into the store. Unfortunately circumstances may change beyond our control which may lead to a delay in your order being delivered.

4. WARRANTIES

Please refer to the supplier’s warranty which is supplied with the furniture.

5. CONDITION OF SALE

Our products are sold for domestic use only.

6. DELIVERY AND PAYMENT

Any outstanding balance that is owing on the order must be paid two days before delivery. We accept credit card over the phone or balance paid at store or on delivery. OZ Design Furniture may have a contracted Owner Driver to whom the quoted delivery fee is payable in cash upon receipt of goods. Reasonable access should be offered to the delivery driver on day of delivery. If no-one is at home as arranged for delivery, a second delivery fee may apply. Please examine all goods prior to signing the acceptance of the goods in good condition. Any damages must be reported to the delivery driver and recorded on our delivery sheet. We are not always able to give exact delivery times on the delivery day, but we endeavor to get there as close to the time that we have quoted.

If you wish to change the delivery day, please ensure that you notify the store at least 24 hours prior to the scheduled delivery day. If you are purchasing large items (size) of furniture, please ensure that you know whether the following will permit the safe and convenient delivery of items purchased into your home: 1. Elevators
2. Stairwells
3. Corridors
4. Doorway
5. Any other obstacles that could cause a problem on the day. OZ Design Furniture is not responsible for any furniture items that do not fit into your house or apartment and will not be in a position to offer a refund if this occurs.

7. DATA BASE

At OZ Design Furniture we are fully committed to respecting your privacy. The information you submit is being collected to complete your sales transaction, and if you have requested (ie opted in) we will keep you up to date with products, services, events or promotions. If for any reason you would like to be removed from our mailing lists, please complete the opt-out form available at your local store. For further information please visit our website at www.ozdesignfurniture.com.au