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Delivery and Collection

Orders are verified and processed in our system within 1-2 business days and a detailed order confirmation should be received via email, which outlines the estimated arrival dates for your order to reach your elected pick-up location or warehouse/store you have elected delivery to take place from. Arrival of in-stock items to the elected dispatch location can take up to 3 weeks.

If you are ordering an item that is on backorder, pre-order or made to order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered or available for collection on time. 

At this time we do not accept international orders. 

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Collection from Store or Warehouse  

In-stock items can be located in any of our central warehouses (NSW, VIC or QLD), therefore we may need to transport your order to the location you have selected for preferred pickup. Please consider that these can be interstate and often the estimated time before collection can take place is up to 2-3 weeks.  

Please don't hesitate to call us on 1300 721 942 if you would like to confirm the product(s) location and estimated timeframe for availability prior to placing an order. Unfortunately, we are unable to keep all items in stock in all stores and warehouses for immediate collection.  

Items that are collected by customers should be opened and inspected in-store, as damages or faults identified after customers transport goods will not be covered. Please ensure you have sufficient help/manpower to move and load items form the warehouse or store to, and into your vehicle. OZ Design is not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors or doorways, and will not grant a refund or exchange if this occurs. 

Delivery Options 

Upon checkout, you may be offered different delivery options based on your elected delivery address. We deliver Australia wide* from numerous dispatch points to the delivery address you provide. We cannot deliver to PO Boxes.  

Delivery times and rates vary depending on the number of items, their size, their weight and the distance from our Fulfilment Centre – the delivery options that may be offered are outlined below. (*Some Exclusions apply - contact customercare@ozdesign.com.au for details) 

Once your goods arrive to your elected dispatch point, delivery usually occurs within 5-10 business days, however it can take up to a maximum of 14 business days in more remote areas. Please contact us if you experience a delay and we will help track the status of your order.  

Reports of damages or faults upon delivery, must be received in writing to customercare@ozdesign.com.au strictly within 24 hours of arrival, accompanied by images of the product itself, consignment labels and the entirety of the internal and external packaging for consideration. 

Drop and Go OZ Delivery

We offer OZ delivery out of our NSW, VIC, QLD, SA and ACT central warehouses, in addition to some regional stores to selected suburbs. This service includes a single delivery to your home and placement of your order to a room of your choice. Unpacking, rubbish removal and assembly is NOT included in this service. The relevant dispatch team will contact you to schedule a delivery day once all of your goods have arrived to the relevant warehouse or store. Please keep in mind only specific days may be available to certain areas. Missed or incomplete deliveries will incur a re-delivery fee. 

 Premium OZ Delivery

We offer Premium OZ delivery out of our NSW, VIC, QLD, SA and ACT central warehouses, in addition to some regional stores to selected suburbs. This service includes a single delivery to your home and placement of your order to a room of your choice. Unpacking, rubbish removal and assembly of all products is included in this service. The relevant dispatch team will contact you to schedule a delivery day once all of your goods have arrived to the relevant warehouse or store. Please keep in mind only specific days may be available to certain areas. Missed or incomplete deliveries will incur a re-delivery fee. 

Courier Delivery

We make every attempt to have products delivered via courier packed and dispatched within 10 business days, once all items are in stock. They are booked with various freight and courier service providers that service to your delivery location. These are usually delivered to your door by a single serviceman and most courier services do not provide an option to book a specific delivery day or time. Surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly is NOT included in this service. You will receive SMS and email updates via Shippit (provided the correct contact information is entered upon checkout). Missing orders must be reported within 10 business days of dispatch or your order may not be covered under freight insurance. 

Storage Fees  

Goods must be collected/delivered within 14 days from the date of notification that they are available or within an agreed written time frame. If goods are not collected/delivered, a storage fee of $20 per week will apply for each consecutive week until such goods are collected/delivered. Payment of said storage fees will be payable prior to the release of your order. Failure to collect or organise delivery within 3 months of notification of order arrival will result in the Sales Order being cancelled and all monies paid being forfeited.

Tracking Your Order  

If you have your receipt and sales order number, you can view the status of products not yet dispatched when you login to your account under the email address listed on your order.    

Courier orders: Some couriers and parcel services allow you to track the status of your delivery. You will receive SMS and email alerts with instructions on how to use this service if it is available (provided the correct contact information is entered upon checkout).  

It is imperative that missing orders are reported within 10 business days of dispatch, or your order may not be covered under freight insurances if it is lost in transit. If you need help with tracking your order, please contact our Customer Care team by emailing customercare@ozdesign.com.au or phoning us on 1300 721 942.

 

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