Tracking Your Order
If you have your receipt and sales order number, you can view the status of products not yet dispatched when you login to your account under the email address listed on your order.
Courier orders: Some couriers and parcel services allow you to track the status of your delivery. You will receive SMS and email alerts with instructions on how to use this service if it is available (provided the correct contact information is entered upon checkout).
It is imperative that missing orders are reported within 10 business days of dispatch, or your order may not be covered under freight insurances if it is Lost in Transit. If you need help with tracking your order, please contact our Customer Care team by emailing firstname.lastname@example.org or phoning us on 1300 721 942.