Orders and Availability

At OZ Design we want to provide you with the best experience when shopping with us online and in-store. We do our best to have our products in stock and available for delivery or collection. However, longer lead times may occur from time to time. Please refer below to find information regarding the ordering process of in-stock, made-to-order, pre-order items and more. 

General Order Information

Please take special care when entering you address and contact details to ensure you do not incur redelivery charges and ensure that insurance for your courier delivery is not rendered void. Should you require any changes to be made to contact or delivery information for your order you will be required to provide photo ID along with your request to estore@ozdesign.com.au or Contact Us here

Due to the uniqueness of our product range, there may be colour and size variations to images shown. Natural timber is beautiful, unique and varied so each timber piece will have its own variation of colour, knots and gum veins.  

Each of our stores have variations to the product range it carries to suit the area it is located. Some items may not be available at all stores, however we usually can arrange to have it ordered in for you if stock is available, otherwise it may be available for you to purchase online from us only while stock lasts.  

If you are ordering an item that is on Backorder, Pre-Order or Made to Order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch. Unfortunately  circumstances may change beyond our control which may lead to a delay in your order being delivered on time. Updates for your online order ETA should be visible in your customer account online.

Although generally not subject to Australian GST, goods ordered for delivery outside Australia through an external company may be subject to import duties and other taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. At this time we do not accept international orders through our website. 

In Stock

In-stock items can be located in any of our central warehouses (NSW, VIC or QLD), therefore we may need to transport your order to the location you have selected for preferred pickup or delivery. Please consider that these can be interstate and often the estimated time before collection can take place is up to 2-3 weeks. 

Made To Order and Pre Order  

Love that new season look? We do too and thought it would be exciting to let you purchase some of our favourites and select new ranges to secure your allocation and be among the first to own it in your home from OZ Design Online.  

Sometimes it takes a few days for us to re-stock and we like to offer you the chance to get first allocation of the next stock delivery to our Fulfilment Centre. Please take note of the expected release date displayed on the specific product page as we will not be able to dispatch your order for delivery, or to your elected pickup location beforehand. Keep in mind delivery time frames are in addition to this. 

Customer Responsibilities   

Make sure you check out our blogs with relation to measuring your space and access to ensure your purchase will physically fit through your access points and be suitable for your space.

OZ Design is not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors or doorways, and will not grant a refund or exchange if this occurs. 

Returns and Cancellations  

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. You may be able to return unopened homewares items within 7 days of receipt to your local store to receive a credit in-store. Please contact your local store to enquire. 

If you would like to enquire regarding cancellation of your order under the Terms and Conditions of sale, please contact us immediately by emailing our Customer Care team via customercare@ozdesign.com.au with a copy of your receipt so they can forward your enquiry to the appropriate team for assistance. We cannot guarantee cancellation if an order has already been fulfilled or dispatched.    

Items that are collected by customers should be inspected in-store as damages or faults that are evident upon receipt and identified after customers transport goods will not be covered. Items delivered to customers should be inspected immediately as damages or faults that are not reported within 24 hours of receipt will not be covered.

Please refer to our Terms and Conditions or contact our Customer Care team via customercare@ozdesign.com.au for more information.  

Storage Fees  

Goods must be collected/delivered within 14 days from the date of notification that they are available or within an agreed written time frame. If goods are not collected/delivered, a storage fee of $20 per week will apply for each consecutive week until such goods are collected/delivered. Payment of said storage fees will be payable prior to the release of your order. Failure to collect or organise delivery within 3 months of notification of order arrival will result in the Sales Order being cancelled and all monies paid being forfeited.    

Tracking Your Order  

If you have your receipt and sales order number, you can view the status of products not yet dispatched when you login to your account under the email address listed on your order.    

Courier orders: Some couriers and parcel services allow you to track the status of your delivery. You will receive SMS and email alerts with instructions on how to use this service if it is available (provided the correct contact information is entered upon checkout).  

It is imperative that missing orders are reported within 10 business days of dispatch, or your order may not be covered under freight insurances if it is Lost in Transit. If you need help with tracking your order, please contact our Customer Care team by emailing customercare@ozdesign.com.au or phoning us on 1300 721 942.