Help and FAQ's

The official @OZDesignfurniture Instagram account will not follow you, send a direct message to you or ask for you to click on links or provide personal information. Please report all scam accounts to Instagram directly and block them immediately.

Please choose carefully as we do not offer refunds for change of mind purchases. You may be able to return unopened homewares items within 7 days of receipt to your local store to receive a credit in-store. Please reach out to your local store to speak to the manager for these enquiries.

Should you require any changes to be made to contact or delivery information for your online order you will be required to provide photo ID with your request via email to our Online Team.

On occasion, you may be asked to verify your identity by providing a copy of your ID so that we can ensure we safeguard both OZ Design and our customers from potential fraud. Usually, these requests would be in relation to updating your order.

A copy of your ID will also be required to verify an address change on your customer master file that was previously entered into our system. This can include returning customers that have moved, and orders being delivered to an alternative address such as an office or workspace.

If your delivery cannot be completed as scheduled, you may be required to pay for a re-delivery. It is very important to ensure you are tracking your order and home for your delivery to ensure this does not occur. Further information on deliveries can be found here

The information regarding your warranty will come with your furniture. Should this not be found when you are setting up your new furniture, general warranty information can be found here. 

Yes, we are proud to offer our customers buy now pay later schemes with Afterpay, PayPal and Zip. Please see more information here.

Please always seek the help of a professional handy man or women to hang your artwork and mirrors. 

Yes on our Australian made sofas you can select different leg stains. Should the style of leg not be suitable please speak to our sales consultants in stores and they can determine if a custom leg can also be selected. 

The average recommended weight across our chairs and barstools is approximately 100 kg. Be mindful of whether stools and becnches are listed as decorative pieces, as some are not suitable for use as seating. 

Please contact your closest store and they will advise you if your sofa comes with the option to purchase replacement covers. These covers are often ordered for you, with a lead time of approximately 12-16 weeks. 

This very much depends on what you have purchased but please always enquire with our customer care team or your local store.  

Please reach out directly to the store of purchase to ask about the ETA or adjust your order details.

To qualify for the $50 sign-up voucher, you must be new to our database and you will need to provide your details on the website pop-up and complete the form immediately after subscribing. If the final form is not filled out or your email is already in our system, you will not qualify. If you purchased in-store and proceeded to sign up to receive a voucher, your email is now in the system and no longer qualifies. If you want to enquire about your voucher eligibility, please reach out to estore@ozdesign.com.au and our team will investigate.

Please refer to the terms and conditions for more information.

Please understand that overseas container or shipping delays can occur, and unfortunately we do not have control over this. If your order is delayed, you will receive a notification outlining the reason for the delay.

Please refer to Delivery and Collection which details each delivery option.

Unfortunately we do not offer express delivery, nor can orders be expedited. At checkout, you will be able to choose your preferred delivery method to help you get your items as quickly as possible.

No, we do not offer click and collect. Please refer to Delivery and Collection for details on the order collection method from a store or warehouse.

Orders are verified and processed in our system within 1-2 business days and a detailed order confirmation should be received via email, which outlines the estimated arrival dates for your order to reach your elected pick-up location or warehouse/store you have elected delivery to take place from.

For more information, please refer to Delivery and Collection.

Unfortunately, we do not grant authority to leave goods at the premises via Standard, Premium or Courier delivery for safety purposes.

Yes, you can nominate someone to collect your order. For third-party collection or delivery, we require a copy of the photo ID from both the owner of the order and the person nominated to collect or receive. This is to ensure both parties are protected against fraudulent activity.

For other parts of Australia not listed above, we offer a courier delivery option. Please keep in mind that this can be expensive as it is an external service. Customers are welcome to arrange their own means of freight and let our customer care team know.

At this time we do not accept international orders.

Customers are welcome to arrange their own means of freight or collect from a local store. Chat to our customer care team to discuss your delivery options.

We use a wide range of courier services depending on the delivery location, weight and size of the goods. Tracking is issued to the customer once their goods are dispatched via courier.

Please refer to Delivery and Collection for more information.

Reports of damages or faults upon delivery must be received in writing to customercare@ozdesign.com.au strictly within 24 hours of arrival. In your email, please include the following:

• Take several clear images of the area of concern
• Include a brief outline of the product issue
• Provide your order number and current contact information

One of our dedicated team members will be assigned to your case and resolve this for you as soon as possible.

At OZ Design Furniture we do our best to provide the best prices possible throughout our various promotional offers. Under some of our promotions, you can obtain a discount by purchasing multiple items. Check out our Promotional terms to see the current offers. 

Please choose carefully, as we don't offer refunds for change of mind. You can return unopened homewares in their original packaging within 7 days of receipt, to your local store if you wish to receive a credit at that store. Please reach out to your local store to speak to the manager for these enquiries. Exclusions apply.

For purchases online we have various payment methods such as Credit Cards and Finance. Unfortunately, we don't offer finance via Latitude or GEM Visa. Some stores can process GEM and Latitude payments in-store but may not be available in conjunction with promotional pricing. Please contact your nearest store directly for more details. 

Some of our stores have interior design services available. Please reach out to your local store to see what services are available. 

No, unfortunately our manufacturers are not able to provide this service. If you opt to have your piece reupholstered please note that your warranty will be void.

Yes, our stores offer exclusive pricing to approved industry professionals. Please reach out to your nearest store to enquire directly and apply within to see if you qualify. 

At OZ Design Furniture we do our best to provide the best prices possible throughout our various promotional offers. We do not price match similar designs from other retailers as there are likely differences in the product manufacturing and quality. You can however contact your local store directly to see what offers they might be able to apply to your selected products. 

Unfortunately, we are unable to backdate or price match a previous promotion. However, you can always reach out to your local store and see what new promotions you may be eligible to receive for the products you are looking to purchase. 

If you have attempted to reset the password on your account and are still unable to get in, please reach out to our Online team directly for assistance to reset your account. 

Please log in to your account online to check if there are any updates available. Please make sure you use the email address you provided at the point of sale. If the information you are after isn't available in your account, please submit an enquiry via our contact form or get in touch with your store of purchase directly.

Most of our products have detailed information on the construction and materials used in manufacturing on the specific product page. Please make sure you download the product information guide for additional information. If you still have an enquiry, please do not hesitate to reach out to us via our contact form or by contacting your local store directly. 

To claim under warranty or a consumer guarantee, please contact our customer care team at customercare@ozdesign.com.au with a copy of your receipt and images/video clearly showcasing the reported issue, immediately upon its occurrence.  

Please make sure you refer to our comprehensive care guides for both the type of product you have purchased and the materials it is constructed from. General care advice can be found on our Product care and warranties pages, and material-specific care information are itemised within our Care blogs.

Please check the terms of the current sale here to see what products are included in the promotion.

A quote for delivery of a single product can be found on the product page. Please ensure you select the quantity of the product you wish to purchase in addition to your address.

If you would like to see a quote for multiple items, please add all products to your cart and obtain a quote at the checkout. Find more information on delivery and collection options here. 

We have click-and-collect options available on most products. Please enter your address on the product page and click 'What store can I send my order for collection?'. This will provide you a list of stores you can have your purchase sent to for collection. Keep in mind there are restrictions on some items, so this may limit the options available on your total order collection options at the checkout. Click here for more info about collection from stores and warehouses. 

You can find the terms and conditions including sale end dates for all of our offers here.