Your warranty period commences from the date of receipt of your goods. OZ Design Furniture will not be liable for freight or shipping expenses in relation to warranty claims. Goods are to be returned or exchanged at your nearest store only if/when approved by OZ Design Furniture Online. The warranty shall be considered void if (subject to Australian Consumer Law):
a. It is normal wear and tear. See information on Product Care
b. Product is used for Commercial, contract, rental trade, institutional or other non-residential use.
c. Damage caused by improper cleaning, negligence, treatment of the product with chemical, exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration, or otherwise caused by your acts and/or omissions.
d. Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.
e. Damage resulting from abnormal or improper use, abuse or acts of God.
f. If the furniture is not used correctly for the purpose intended, e.g., sitting on sofa arms or standing/swinging on dining chairs.
g. Damage incurred during handling and transportations of the product.
h. Floor samples or sales made on an ‘as-is’ basis will have limited warranty, and the price, age and condition of product will be taken in consideration.
i. Repairs to a product are made or attempted by a service provider, other than one approved by OZ Design Furniture.
j. The warranty against defect is not transferrable. It is limited to the original purchaser specified in the original Sales Order.
To claim under the warranty or a consumer guarantee, please contact our Customer Care Department at firstname.lastname@example.org.