Website Terms and Conditions
The following agreement outlines the terms and conditions for goods and services sold by OZ Design E-Store Pty Ltd from ozdesignfurniture.com.au. By placing an order for goods and/or services you agree to these terms and conditions.
1. About this Website
This shop.ozdesignfurniture.com.au website (“website”, “site”) is owned by and the content is published by OZ Design E-Store Pty Ltd ABN 79 602 485 469 (trading as OZ Design Online) of Rouse Hill Business Park, Mile End Road (opp. Milford Drive) NSW 2155 (“us”, “our”, “we”, “OZ Design”, “OZ Design Online”).
You must not access, browse or use shop.ozdesignfurniture.com.au (“website”) unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions you must not use this website or purchase from this website.
2. Online Orders
Thank you for shopping at OZ Design Furniture, in order to ensure your online purchase and subsequent delivery runs as smoothly as possible we ask that you take the time to read the terms and conditions of sale when checking out online carefully. It is your responsibility to review at point of online checkout to ensure that all details are correct; this must include model, size, colour, price ,quantity and any other special requirements. We reserve the right to charge an administration fee, of 30% of the purchase total for a cancelled order after a payment is taken. Please note that after the despatch of your goods we will not refund for a change of mind or incorrect choice and no refund or exchange will be entered into. Should you have an issue with your product and need to report this matter to OZ Design Furniture we request that you contact firstname.lastname@example.org in the first instance Our products are sold for domestic use only. Timber products are sold with the understanding that each piece will be unique with a variation of colour, knots and gum veins. Natural timber is beautiful, unique and varied, consistency is only achieved in man made products .Our furniture collections may be subject to a variance of up to 3% of that of the dimensions indicated*
3. Goods and Services
Our site is only intended for use by people resident in Australia. We do not accept international orders from individuals at this time.
We will ship your order once all items are in stock. We use various 3rd party courier networks to offer the most competitive rate available and suitable courier for the type of goods. Expected delivery times vary between metro and rural areas. We usually dispatch your order within 5 business days of all items being in stock. Please allow 10 business for shipping to metro areas and allow 20 business days for rural areas.
If we have insufficient stock to complete your order, the products will be placed on backorder. The backorder timeframe will be indicated online and that these are approximate and any shipping delays could occur outside our control, however we will ensure customers are updated accordingly.
4. Click and Collect
Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the store or warehouse staff and recorded on the collection paperwork signed upon receipt. In stock items are held in our Fulfilment Centres/Warehouses. OZ Design Furniture are not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors and doorways, and we will not refund or exchange if this occurs. If you elect to collect from a store or warehouse, we will need to ship the products there before you can collect. In stock goods could take up to 3 weeks to arrive at your elected collection location. See below for details of these procedures:
If you are ordering an item that’s on Backorder, Pre-Order or Made to Order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch out to your elected store or warehouse. (This is on product pages near the ‘add to cart’ button). Once all products you have ordered are in our fulfilment centre, we usually dispatch to stores/warehouses within 2-3 business days. You may then need to await up to 3 weeks for the goods to arrive to the correct location for pickup. You will be notified via email or phone once your order arrives to your elected store or warehouse for collection.
COVID 19 - In the event your delivery suburb or nearest store is affected by a State Health Order to minimise community contact, ALL delivery options (as outlined below) will revert to a 'to door and no contact' service. In these instances, customer may elect to delay delivery until such restrictions are lifted, or collect their order from their elected store/warehouse location and have any paid delivery fee refunded. Orders will not be cancelled based on State Health Orders and Restrictions
Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the delivery/courier driver and recorded on our delivery sheet. OZ Design Furniture is not responsible for any damages that may occur, resulting from you not checking goods direct from the Store or Warehouse. If no-one is at home on the arranged delivery day, a second delivery fee will apply.
Courier Deliveries: Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. It is important to note these will most likely be delivered to your door by a single serviceman. Unpacking, rubbish removal and assembly is NOT included in this service. All parcels are shipped requiring a customer signature upon receipt. You may elect to mark your parcel for ‘Authority to Leave’ with the courier, however it is important to note any goods under these consignments will no longer be considered the responsibility of OZ Design Furniture or the consigned courier should they be lost, stolen or damaged upon arrival.
Standard and Premium deliveries: We cannot give you exact delivery times on the delivery day; however we will endeavour to get there as close as possible to the 2-3 hour time window we quote the day before your delivery. If you wish to change the delivery day, please ensure that you notify us at least 24 hours prior to the scheduled delivery day. If you are purchasing large items (size) of furniture, please ensure that you know whether the items will permit the safe delivery of purchased furniture into your home.
OZ Design Furniture are not responsible for any furniture items that do not fit into your house, apartment, your lift leading to your property, stairways, corridors and doorways, and we will not refund or exchange if this occurs. Our delivery driver/s will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods and or your premises will be damaged due to poor accessibility. Our delivery driver/s will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an indemnity (if offered) and waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery.
6. Consumer Guarantees
Our products come with guarantees that cannot be excluded under the consumer laws in Australia. You are entitled to reject, have the item replaced or refunded for a major fault should the goods fail to meet the purpose intended. If there is a minor failure with the product, you are entitled, at the election of OZ Design Furniture, to have the product repaired within a reasonable time, have the goods replaced or be refunded the purchase price of the goods.
OZ Design Furniture encourages customers to consider safe use and installation of all furniture, to suit your individual circumstances. It is important to consider the placement of any furniture or homewares items, particularly in relation to your personal circumstance as well as those of others living in or visiting your home, such as children or the elderly. Toppling furniture is a safety risk. Some products have wall anchor or fixings provided within the packaging, in these cases they MUST be fixed to the wall for safe use. For more information and government recommendations, please see this Product Safety Guide
We aim to ensure that the pricing of the goods and services shown on the website is correct at all times. However, the web pages may not always accurately reflect the correct details at the moment at which you place your order. OZ Design Online reserves the right to change prices without prior notice at any time prior to dispatch of your order.
All prices include GST (at the current rate in Australia) where applicable, however exclude delivery costs which will be added to the total amount during checkout.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and OZ Design Online will not be liable for any delay or non-delivery.
Please refer to the Suppliers warranty which is supplied with your goods. Your warranty period commences from the date of receipt of your goods. Please ensure all appropriate product care is completed to be covered by any warranties – Product Care. OZ Design Furniture will not be liable for freight or shipping expenses in relation to warranty claims. Goods are to be returned or exchanged at your nearest store only if/when approved by OZ Design Furniture Online. The warranty shall be considered void if;
a. Commercial, contract, rental trade, institutional or other non-residential use.
b. Damage resulting from exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration.
c. Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.
d. Damage resulting from improper use, or abuse or acts of god.
e. Damage incurred during handling and transportation of the product
f. Floor samples or sales made on an “as-is” basis will have limited warranty, and the Store to advise as age and condition will be taken in consideration.
g. Furniture previously repaired by any person not endorsed by OZ Design Furniture.
h. If the original purchaser transfers this warranty to other parties.
i. Damage due to improper cleaning abuse and negligence.
j. If the furniture is not used correctly for the purpose intended, eg sitting on sofa arms or standing/swinging on dining chairs.
k. unless a product is categorised or specified as a bathroom item, products should not be considered warrantable if used in wet areas (bathrooms etc).
l. Please refer to our Customer Delivery, Pick Up and Warranty Agreement it details final payment, access to your home, final delivery instructions, pick up information & storage fees.
All rights, including copyright, in the content of the website pages are owned, licensed to or controlled for these purposes by OZ Design Furniture Pty Ltd. In accessing these web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these OZ Design Furniture Pty Ltd website pages for any other purpose whatsoever without the prior written permission of OZ Design Furniture Pty Ltd.
13. Force majeure (events outside of our control)
OZ Design Online shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. We will contact you as soon as reasonably possible in such an event is made aware to us. We quote an approximate lead time for the receipt of your order into the Store or Warehouse elected. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time.
14. Who are we?
OZ Design Online is a franchisee granted licence by OZ Design Furniture Pty Ltd (ACN 003 392 845).
Goods and services described in this website are available from OZ Design Online unless otherwise specified as available in store only.
All furniture and homewares featured in outdoor photography is for interior use only.
We reserve the right to amend these Terms & Conditions at any time without notice and your access to this website may be restricted or terminated at any time without notice. In the event that your access to this website is restricted or terminated, these Terms & Conditions still apply.
The “Help and FAQs” pages contain additional information about our policies for the goods and services provided.