Terms and Conditions of Sale In-Store

You will be notified when your goods are ready to collect from your elected location. AT LEAST TWENTY FOUR (24) HOURS NOTICE MUST BE GIVEN when collecting goods and is by APPOINTMENT ONLY. Collection can occur as per the collection hours listed on the 'Showrooms' Page of your store of purchase. For appointments, please contact the store directly. Please ensure that items you are collecting from the store or warehouse will fit into your vehicle. Our staff are happy to provide trolleys to assist with your collections, however cannot guarantee any other assistance. It is your responsibility to provide adequate help to load your vehicle.  

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. If there is a minor failure with a product, you are also entitled, at the election of OZ Design Furniture, to have the product repaired or replaced.  

OZ Design Furniture are committed to respect your privacy. The information you submit is being collected to complete your sales transaction. By submitting this information you also agree and consent to automatically opting in to OZ Design’s privacy policy. OZ Design will keep you up to date with marketing materials, product, services, events or promotions via email and SMS. If for any reason you would like to be removed from our marketing lists, please unsubscribe or contact customercare@ozdesign.com.au.  Please see our Privacy Policy for more information. 

Any outstanding balance on this order must be paid in full two (2) days prior to delivery. If no-one is at home on the arranged delivery day, a second delivery fee will apply. Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the delivery driver and recorded on our delivery sheet. OZ Design Furniture is not responsible for any damages that may occur, resulting from you not checking condition of goods. No specific time of delivery can be provided; however a 2-3 hour timeframe will be advised the day prior to delivery but cannot be guaranteed. If you wish to change the delivery day, please ensure that you notify your store of purchase at least 24 hours prior to the scheduled delivery day. If you are purchasing large sized items of furniture, please ensure that you know whether the items will permit safe and convenient delivery into your home. OZ Design Furniture are not responsible for any furniture items that do not fit into your house, apartment, lift leading to your property, stairways, corridors, doorways or any other obstacle that could cause a problem on the day of delivery, and we will not refund or exchange if this occurs. Our delivery driver/s will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods and/or your premises will be damaged due to poor accessibility. Our delivery driver/s will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an indemnity and waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery.  

Floor stock and clearance are sold at a reduced price and are not available with any other offer or promotion. Products sold as seconds, floor stock, repaired products or products that have a defect where this has been drawn to the customers attention before the purchase of the products are have limited guarantees in accordance with the Australian Consumer Law. Clearance is discontinued and run-out lines which are sold a reduced price, whilst stock lasts. Warranty and Consumer Guarantees apply in accordance with the Australian Consumer Law.

It is your responsibility to check your Sales Order to ensure that all details are correct; this must include model, size, colour, price, quantity and any other special requirements. OZ Design furniture reserve the right to charge an administration fee equal to 50% of the total order value for cancellation of an order. Please note: after the supply of your goods, this Store will not refund or exchange for change of mind or wrong selection.  Our products are sold for domestic use only.

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions shall continue to be enforceable and valid. These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased. 

Notwithstanding any other provision of these terms and conditions, an order for products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer cannot be cancelled or returned if the customer changes their mind or made an incorrect choice.  

Natural timber and marble is beautiful, unique and varied. Timber products are sold with the understanding that each piece will be unique with a variation of colour, knots and gum veins. Consistency is only achieved in man-made products. Some of our products are handmade and therefore, size and weight of these products may have minor variations of up to 3% from the sample products or from any product specifications indicated. OZ Design Furniture cannot guarantee that the upholstered goods will match the sample swatch, due to dye lot variation.

Thank you for shopping at OZ Design Furniture, in order to ensure your online purchase and subsequent delivery runs as smoothly as possible we ask that you take the time to read the terms and conditions of sale when checking out online carefully. It is your responsibility to review at point of online checkout to ensure that all details are correct; this must include model, size, colour, price ,quantity and any other special requirements.

Should you have an issue with your product and need to report this matter to OZ Design Furniture we request that you contact customercare@ozdesignfurniture.com.au immediately. Our products are sold for domestic use only. Our site is only intended for use by people resident in Australia. We do not accept international orders from individuals at this time.  

For homewares (excluding furniture products, products sold as floor stock or clearance) collected and paid for at the time of purchase in store, in addition to the rights granted by applicable statute, if you change your mind, you may return the product within 7 days of the date of purchase, provided that the product is returned in its original condition, is in its original unopened and sealed packaging, and is accompanied by proof of purchase. Except as stated, OZ Design furniture will not accept cancellation of an order for change of mind customers without prior written approval from OZ Design Management. A cancellation of order will attract an administration fee equal to 30% of the total cost of the order. This fee would cover expenses relating to loss of value, administration and inventory costs and other associated or unforeseen costs. It is generally the responsibility of the customer to return any product that is deemed faulty to the Store of purchase if the product is still within the warranty period. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.  

Goods must be collected/delivered within 14 days from the date of notification that they are available or within an agreed written time frame. If goods are not collected/delivered, storage fee of $55 per month will apply for each consecutive month until such goods are collected/delivered. Failure to collect or take delivery will result in the Sales Order being cancelled and all monies paid being forfeited.  

Please refer to the Supplier product warranty, which is supplied with your goods. Your warranty period commences from the date of receipt of your goods. The warranty shall be considered void if (subject to Australian Consumer Law):  

a. It is normal wear and tear (refer to Product Care).  

b. Product is used for Commercial, contract, rental trade, institutional or other non-residential use. 

c. Damage caused by improper cleaning, negligence, treatment of the product with chemical, exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration, or otherwise caused by your acts and/or omissions. 

d. Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids. 

e. Damage resulting from abnormal or improper use, abuse or acts of god. 

f. If the furniture is not used correctly for the purpose intended, e.g. sitting on sofa arms or standing/swinging on dining chairs. 

g. Damage incurred during handling and transportations of the product. 

h. Floor samples or sales made on an ‘as-is’ basis will have limited warranty, and the price, age and condition of product will be taken in consideration. 

i. Repairs to a product are made or attempted by a service provider, other than one approved by OZ Design Furniture. 

j. The warranty against defect is not transferrable. It is limited to the original purchaser specified in the original Sales Order.  

To claim under the warranty or a consumer guarantee, please contact our Customer Care Department at customercare@ozdesign.com.au.