Frequently Asked Questions

We usually process and dispatch your order within 5 business days once we have all items in stock at our Fulfilment Centre. Once your order has been dispatched, delivery usually occurs within 5 business days, however it can take up to 20 business days depending on your location. Please contact us if you experience a delay and we will help track the status of your order. The delivery Options offered at checkout might include the following:

We utilise various delivery methods depending on the size of your order. Smaller items are posted via Australia Post and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly is NOT included in this service.

Need Help?

Call 1300 721 942

Email: Customer Service

Have a question? Get in touch with our friendly customer service team.