How can we help you?

We utilise various delivery methods depending on the size of your order. Smaller items are posted via Australia Post and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly is NOT included in this service.

Yes, we are happy to send your gift straight to the intended recipient. The invoice and receipt will be sent to your registered email address with the billing address you provide and the items will be sent to the delivery contact and address you specify. Please be aware we may require you to provide Photo Identification matching the billing name and address entered prior to order dispatch, simply in an effort to protect OZ Design furniture and our customers from fraudulent orders and transactions. 

In stock items can be located in any of our central warehouses (NSW, VIC or QLD), therefore we may need to transport your order to the location you have selected for preferred pickup. Please consider these can be interstate and often the estimated time before collection can take place is up to 2-3 weeks. Please don't hesitate to call us on 1300 721 942 if you would like to confirm the product location and estimated timeframe for availability prior to placing an order. Unfortunately, we are unable to keep all items in stock in all stores and warehouses for immediate collection. OZ Design Furniture are not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors and doorways, and we will not refund or exchange if this occurs.

Some couriers and parcel services allow you to track the status of your delivery. You will receive email alerts and instructions on how to use this service if it is available.

If you need help with tracking your order, please contact our Customer Care team by emailing customercare@ozdesign.com.au or phoning us on 1300 721 942.